IT Service Desk Agent - Wheaton, United States - Phoenix Industries

Phoenix Industries
Phoenix Industries
Verified Company
Wheaton, United States

3 weeks ago

Meredith Sinclair

Posted by:

Meredith Sinclair

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Description

As a modern cross-channel company, we offer Europe's largest shopping world for motorcycle clothing and accessories with over 85 stores in Germany, Austria, Switzerland, the Netherlands, and a mail order business through our online shop and print media. We offer secure jobs with good conditions and a great working atmosphere. Over 2,000 team-oriented, motivated employees are looking forward to welcoming you.

For our European headquarters in Hamburg-Allermöhe, we are looking for you as an IT Service Desk Agent (m/f/d) starting immediately.

Your tasks

First contact and support:

  • You are responsible for answering calls, emails, and tickets from end users who need technical assistance
  • You identify problems and can provide initial solutions
  • Your quick and efficient resolution of user problems contributes to increasing satisfaction

Documentation:

  • You document all incidents, solutions, and communications in our ticketing system

Communication:

  • Clear and effective communication of the status of problems and requests to end users is a matter of course for you
  • You collect user feedback on the quality of support and suggestions for improvements
  • If requests cannot be solved immediately by you, you are in close communication with other departments

Your profile

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