Employee Reservation and Booking Service - Lynch, NE, United States - Emerald Enterprises
Description
'A relaxing vacation, a successful business trip, or a productive meeting - they all have one thing in common: the right hotelWe invite you to join the team at our client and create joyful and welcoming experiences every day
Your responsibilities:
- Assisting the customer with using the booking portal website
- Making and changing hotel reservations
- Providing customer support for existing bookings, inquiries via phone, email, and chat
- Sharing information about the hotel, such as sports and leisure activities, excursions, and evening events
- Sending booking confirmations; canceling and modifying reservations
- Developing individual solutions
What you should bring:
- Excellent German skills and good English skills (knowledge of other foreign languages is a plus)
- Enjoyment of customer consultation and creating tailored solutions
- Business acumen and a strong understanding of service
- Strong communication skills and an empathetic personality with a convincing presence
- Independent, responsible, and structured work style
- Good MS Office skills and quick adaptation to new IT systems
- Experience in customer support is an advantage, but not a requirement
- Commercial apprenticeship or equivalent professional experience
We offer:
- Comprehensive training with a training module and continuous "training on the job"
- A diverse, varied, and interesting job in a motivated team
- Personal support from a dedicated contact person
- Flexible working hours
- Opportunities for development and further education
- Modern work environment with good transportation connections in a city location
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