Guest Service Guides - Los Angeles, United States - FOUND Hotels

FOUND Hotels
FOUND Hotels
Verified Company
Los Angeles, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
The
FOUND Hotel Santa Monica, located in Los Angeles is Now Hiring Guides and Night Auditors


Come join our new team today What will I be doing? As a Guide, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service.

Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Greet guests and complete the registration process.
  • Assist guests with checkout including, but not limited to, ensuring rooms and services are correctly accounted.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
  • Greets guests as they arrive, focusing on personal recognition.
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities.
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
  • Keep guest services area clean and organized.

Qualifications:


  • Customer service experience in a hotel setting
  • Proficiency in front desk operations and guest services
  • Strong phone etiquette skills
  • Previous experience with multiline phone systems
  • Ability to handle guest relations effectively
  • Preferred experience in hospitality management or hotel management
  • Fluency in multiple languages is a plus
  • Willingness to work night audit shifts

Job Types:
Full-time, Part-time


Pay:
$ $22.00 per hour


Benefits:


  • Health insurance
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift

Work setting:

  • Inperson

Experience:

- front desk agent: 1 year (required)


Ability to Commute:

  • Los Angeles, CA required)

Ability to Relocate:

  • Los Angeles, CA 90025: Relocate before starting work (required)

Work Location:
In person
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