Mac Admin with Jamf - Brisbane, United States - Sapear Inc
Description
Job Title:
MAC Admin with JAMF
Job Location:
Brisbane, CA
Job type:
Fulltime
Role:
MAC Admin with JAMF
- Setup and configuration of all MAC OS system
- Support Macs, PCs, IOS devices, network equipment, and related peripherals
- Receive, coordinate, and resolve all daily incidents and requests via the ticketing system, ensuring strong communication and resolution SLAs are met.
- Assist in the new hire on-boarding and offboarding processes: equipment deploys, account creation, imaging, setup, training, equipment retrieval, account management, security protocols. Ensure processes are followed and coordinated with respective departments.
- Coordinate and prioritize daily team workload and first level technical escalations
- Follow up with users on incidents and requests, convey technical solutions and facilitate implementation of fixes for issues with training and documentation
- Create and maintain documentation on Helpdesk policies, IT technical KB articles, user support, and technology training.
- Imaging and reimaging of MAC's Laptops to latest OS Version
- Diagnosing and Troubleshooting MAC related OS and Hardware problems
- Strong ability to interact with Customers
- Zero Touch IT - Self Device enablement through Windows Autopilot and JamF for Mac
- Strong Troubleshooting of Mac Hardware or Software environments
- Proactively monitors and reports performance and utilization of assigned technologies
Pay:
$100, $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Experience:
- VMWare: 8 years (required)
- Linux: 8 years (required)
Security clearance:
- Confidential (preferred)
Work Location:
On the road
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