Patient Placement Asst R30994 - Springfield, United States - Baystate Health

Baystate Health
Baystate Health
Verified Company
Springfield, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Category(s): Administrative Support, Customer Service


Full Time / Part Time:
Full-Time


Shift:
First

Patient Placement Assistant


Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a full time Patient Placement Assistant for our Springfield location.


SCHEDULE:

  • 36 hours
  • 7a7:30p
Weekend and holiday rotation


LOCATION:

  • BMC Campus
  • Springfield MA


Baystate Health, western Massachusetts' only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement.

We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care.

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.

We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.


Summary:


Under direction of the Patient Placement Care Manager, receives and assesses requests from all major customer constituencies: patients, providers, Patient Placement Care Manager and service areas including the regional transfer service at BMC.

Analyzes customer requests and coordinates accurate and thorough information exchange. Is able to prioritize assignments of all inpatient, observation and day stay patients. Conducts the necessary review to properly place a patient based on scripted criteria provided. Provides accurate documentation following all established protocols. Collaborates with service area and acts as liaison between Baystate Health and our external customers to satisfy customer requests. Is responsible to coordinate patient placement functions in collaboration with the throughput nurse. Performs responsibilities within established customer service standards. Responsible for assisting department manager in the collection of key data elements utilized in monitoring department metrics as directed.


Job Responsibilities:

  • Processes all assigned admissions and related transactions within established monthly QA thresholds for Bed Management Dashboard, SMS, On-Line Survey, and Email boxes as assigned. Assists department manager in metric reporting using Excel or Microsoft word documents.
  • Collects demographic, insurance and clinical information necessary to appropriately place the patient, assists in supportive role for the Patient Throughput team including transfer service functions.
  • Collects information via software systems to proficiently place patients based on clinical guidelines, Collaborates with the Patient throughput nurse to place patients, Escalates issues patient placement charge nurse as they arise.
  • Processes all calls in a Service Excellence oriented manner. Adheres to call guides and flows. Communicates in a professional manner appropriate and respectful to the age/comprehension level of the patient and/or family member as well as hospital staff
  • Maintains call levels/call guides based on data from monthly telephone Quality Assurance. Signs in and out of correct lines assigned
  • Problem Solving. Recognizes and communicates problems to the right person/system. Offers constructive ideas/suggestions for solving problems.
  • Learning. Attends required inservice/meetings. Maintains resource materials. Applies acquired skills. Adheres to policy & procedures. Accepts/encourages assessment/feedback from peers and manager.
  • Attends required inservice/meetings. Maintains resources. Accepts/encourages assessment/feedback from peers and supervisors.
  • Functions as a pivotal part of the throughput team, reports concerns as they arise to the appropriate person.
  • Communicates with Patient throughput nurse manager on department concerns as they arise.

Qualification:
High School Diploma or GED


Required Work Experience:
Proven customer service experience, ability to synthesize clinical information to properly place patients to the correct location


Preferred Work Experience:
Clinical background, Direct Patient care experience preferred


OUR COMPENSATION PHILOSOPHY
We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees.

The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors.

This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.


You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.

It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DI
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