Order Entry Coordinator - Phoenix, United States - The Hiller Companies Llc

The Hiller Companies Llc

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world.

Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States.

With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment.

Our team remains laser-focused on one goal - making the world a safer place.

Job Summary:
The Order Entry Coordinator is responsible for accurately entering customer service orders (jobs/contracts) into Hiller's service software platform.

In addition, this position must also verify the accuracy of the service order (job/contract) and ensure it is ready to be performed in a timely and efficient manner.

The Order Entry Coordinator must support multiple branch locations.

Key Responsibilities:

Review approved quotes returned by customers for accuracy, exercising discretion and judgment in assessing their validity.
Set up new customer contract in Service trade based on approved quotes.
Assign service lines to contracts as required.
Review repair quotes and ensure jobs are assigned to the appropriate job.
Verify customer's tax status and contract details, ensuring accuracy and compliance with applicable tax regulations.
Assign applicable customers assets as needed for job.
Assign customers labor contract to jobs, abiding by appropriate labor allocation agreements.
Collaborate with the sales team to request required documentation as needed.
Adhere to standard operating procedures (SOPs) to ensure all data is entered both with consistency and in compliance with approved standard practices.
Other duties as assigned.

What We Are Looking For:

High School Diploma/GED is required.
An associate degree in business or supply chain is desirable.
Bachelor's degree or equivalent related experience a plus.
35 years of office experience/data entry/customer service.
Experience with JD Edwards Enterprise One and Service Trade preferred.
Experience in servicerelated industry is desired.
Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.
Strong verbal and written communication and interpersonal skills
Ability to multitask, prioritize and manage time effectively.
Excellent written and spoken English language skills, with the ability to communicate professionally.
Strong analytical and problemsolving skills with attention to detail.
Strong organizational skills with the ability to prioritize and manage multiple competing priorities.
Strong documentation and data entry skills.
Ability and enthusiasm to learn quickly.
Selfmotivated, highenergy, independent worker, and strong team member.
Ability to focus on problem resolution rather than just problem identification. Creativity and critical thinking are required.

Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.

We are proud to operate according to our

Core Values:
Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.

Most employee benefits start from the first day of employment, including:

Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education
Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid shortterm disability, voluntary longterm disability, critical illness & accident insurance and paid time off
Companyprovided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs
Career advancement potential within a growing company.

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Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.