Clerk Ii - North Chicago, United States - Lake County Illinois

Lake County Illinois

Verified Company

North Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center have been an essential part of the public health system in Lake County for 60 years.

We are looking for passionate, qualified team members, who can help make a difference in our agency, and most importantly, in our community.

Summary
Under direct supervision performs work of moderate difficulty in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques, and procedures. Performs associated clerical support to include telephone contact, inventory control, and record keeping.

Scheduled Hours:

- full-time opportunities available

Essential Functions

Greets clients both upon entrance and departure from the clinic.
Directs clients with appointments to the correct clinical intake area.
Provides new clients without appointments with an explanation of the general intake process.
Able to explain the income verification process to new clients
Assists clients with making appointments and enters data into the computer system.
Directs clients in the process of making payments.
Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
Assists with the filing and pulling of patient records for clinics.
Assists in maintaining the general neatness and orderliness of the waiting room.
Participates in Quality Improvement activities on an ongoing basis, with particular emphasis placed on customer satisfaction survey completion.
Performs job duties in a manner to maximize clinic efficiency and productivity.
Participates in staff meetings, inservice training, and seminars, as appropriate.
Provide direct clerical care to ensure patients receive timely and appropriate service.
Develops and maintains a basic knowledge of services available at the LCHD/CHC.
Develops and maintains a basic awareness of the Chronic Care Model Processes to reduce health disparities within our communities.
Develops and maintains a working knowledge of individual Emergency Preparedness roles.
Demonstrates adherence to National Patient Safety Goals.
Participates in quality improvement activities to assess, monitor, and improve program services.
Participates in mandatory inservices and drills, attends staff meetings, and other training, including agespecific educational training offered regularly for professional development.
Reports all unusual occurrences that may involve the safety and wellbeing of the clients, patients, and coworkers directly to the supervisor and/or Safety Officer.
Performs other duties as assigned.