Medical Support Assistant - Houston, United States - US Military Treatment Facilities under DHA

US Military Treatment Facilities under DHA
US Military Treatment Facilities under DHA
Verified Company
Houston, United States

1 month ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Duties:


  • Supervise front desk operations, access to care, appointment utilization, template/schedule management, referral management and insures efficient operation of the assigned clinical service.
  • Resolve noncomplex patient complaints and problems; refers complex or difficult complaints to assigned Health System Specialist or clinic leadership; analyzes clinical practice using end of month reports.
  • Identify and solves administrative problems or devises alternatives to current procedures to improve operations; interacts with the clinic, department MTF staff to coordinate necessary support of assigned clinical service's operations.
  • Handle a variety of requests of a substantive, nontechnical or procedural nature, or where the information can be gathered from the files or other readily available sources.

Requirements:


Conditions of Employment:


  • A Personnel Security Investigation is required.
  • Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
  • Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.

Qualifications:


Who May Apply:
US Citizens

  • Specialized Experience: One year of specialized experience which includes performing clerical duties such as preparing correspondences and/ or reports; utilizing office automation systems; and maintaining patient schedules. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS05).
  • OR
  • Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Healthcare Administration or Business Administration.
  • OR
  • Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages.
  • AND
  • Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education:


Additional information:


  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  • Benefits
Review our benefits


How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.


If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.


You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process.

If selected, you may be required to provide supporting documentation.

  • Benefits
Review our benefits

  • Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.


The documents you are required to submit vary based on whether or not you are eligible for preference in federal employment.

A complete description of preference categories and the associated required documents is in the Applicant Checklist for Public Announcements.


1.


Your resume:

  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibilit
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