Specialist - Technical Support - New York, United States - LivCor

Description

Overview:
LivCor, a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing.

Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 400 Class A and B properties comprising more than 150,000 units in markets across the United States.

Our business is focused on making real estate more valuable. But for us, it's more than that. It's people first, community always. It's a life-filled career, not just a career-filled life. It's doing good work, with good humans, and making a difference. It's excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people - and places - better than we found them.

Whew Still with us? Cool.

Let's talk about where you'd fit in:
***We are looking for someone to join our Technology Team in the role of Technology Support Specialist. If you are interested in helping our users as we take care of our residents today and reshape communities to attract the resident of the future, then maybe you should join us.


Only read further if you are:

• Kind
• Humble
• Honest
• Relentless
• Smart with Heart

You should be:

-
Authentic. You do you. Together, we'll do something amazing.
-
A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
-
An excellent team player who enjoys working with others and has strong interpersonal skills.

• Highly
  motivated,
  energetic, and
  organized

Responsibilities:


What you will do:

• Create a positive technology experience for new team members by preconfiguring workstations and providing personal interactions to help them succeed quicker.
• Provide high level customer service and support to our team members and their technology needs to ensure normal business operations and continued service to our communities.
• Understand end user needs. Assess team member and departmental requests and requirements to devise solutions and/or provide better tools that will optimize business functions and processes such as better hardware, software and training materials for technology.
• Serve as part of high performing infrastructure and operations team to ensure the reliable delivery of IT services and operations; responsible for maintaining a high performing computing infrastructure companywide to ensure availability of critical systems and mínimal service interruptions.
• Assist residents with technical issues across Beam Living properties; Be the smiling face on the front line.
• Responsible for managing and maintaining IT essentials such as OS Management, patch management, antivirus, citrix.
• Assist with maintenance of the Office 365 environment along with Azure services such as InTune.
• Create scripts and jobs via PowerShell and similar technologies to automate processes to improve efficiency.
• Work with other members of the infrastructure team on the deployment, monitoring and maintenance of VoIP systems such as Zoom Phones / Contact Center.
• Collaborate with our business partners to enhance and promote the technologies that deliver better performance and continue to expand the capabilities of our technology operations.

Qualifications:

What you should have:

-
A hunger to learn and improve things. You always leave places better than when you found them.
-
Fanatical discipline and relentless desire to do what needs to be done.
-
Basic familiarity (0-4 years) with workplace systems and processes. Real estate or hospitality experience is a plus.

• A track record of
  solving problems and developing strategies that deliver in a high volume, fast paced, environment.
• A
  love
  for doing what others won't and solving very difficult problems.
• A
  desire to grow and take on ever increasing responsibility.
• Strong
  verbal and written communication skills

What we offer:

We know that if we take care of our team everything else will fall into place.

We aren't perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Our culture and values matter to us. A lot. We're definitely not serious but we take this stuff seriously, if you get what we mean. We want a place that is an ego-free zone. A place where good people do good things together.

It shouldn't be rocket science in workplaces, but for some reason it still is? We're absolutely determined to be different, and we think we're doing a pretty good job at it.

We have a CEO who makes fun of himself, and who will encourage you to tell him when he is wrong.

In fact, he needs people to - we all do. Supportive challenge is good, it's how we get better. We like getting better. We also love diversity, of all kinds. We need people who look, sound, speak, love, and e