Call Center Customer Service Agent - Los Angeles, United States - Connexsphere Flow

Connexsphere Flow
Connexsphere Flow
Verified Company
Los Angeles, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Call Center Customer Service Assistant


Location:
Los Angeles, CA


Department:
Customer Service


Job Type:
Full-Time


Key Responsibilities:

-
Customer Interaction:


  • Handle customer inquiries, complaints, and feedback efficiently.
  • Provide accurate information regarding products, services, and company policies.
-
Problem Resolution:


  • Troubleshoot and resolve customer issues in a timely manner.
  • Escalate complex issues to appropriate departments or supervisors when necessary.
  • Follow up on unresolved issues to ensure customer satisfaction.
-
Product Knowledge:


  • Stay updated on new products, services, and company policies.
  • Educate customers on the features and benefits of products and services.
-
Team Collaboration:


  • Work closely with team members and other departments to ensure a seamless customer experience.
  • Participate in team meetings and training sessions.
-
Performance Metrics:


  • Meet or exceed individual and team performance goals.
  • Adhere to call center scripts and guidelines to ensure quality and consistency.

Qualifications:


  • High school diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
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