Customer Success Manager - Glendale, United States - Radancy

Radancy

Verified Company

Glendale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those needs

Identify opportunities to expand platform usage and uncover upsell/crosssell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy's datadriven platform and programmatic adtech components
Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to crossfunctional teams
Analyze data to extract insights to inform actionable changes that will accelerate performance
Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
Educate and inform customers on platform updates and training
Monitor and report on customer engagement and adoption of Radancy products
Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy
4+ years of experience in a customerfacing role, such in Customer Success, Account Management or Professional Services
Strong communication, presentation and interpersonal skills
Proven ability to manage and prioritize multiple tasks and projects
Strong problemsolving and analytical skills
Bachelor's degree in business, marketing or a related field preferred
Experience with SaaS products and professional services highly valued

Company Values:
At Radancy, we are dedicated to the core values that guide our work and culture:

Innovative Tech: We leverage transformative technology to optimize talent acquisition strategies.

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Impactful Solutions: Our work makes a difference, strengthening organizations and connecting people to meaningful careers.
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Data-Driven Results: We deliver data-driven, strategic solutions that increase ROI and drive performance.
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Supportive Teams: Collaboration empowers our growth and success, with a focus on well-being and professional development.

Location:
This role is based in Glendale, CA, with a requirement of 2 days in the office.

Life and Wellness at Radancy:

At Radancy, we prioritize your well-being and offer a comprehensive range of benefits and perks designed to enhance your life, both professionally and personally.

Our total rewards package reflects our commitment to ensuring you have the support you need to thrive.

Here's a glimpse of what you can expect:

Medical including plans with
100% coverage for most innetwork services, Dental, Vision, Life and AD&D Insurance, Supplemental Life Insurance, Health Care FSA, Dependent Care FSA, Transportation FSA, Parking FSA, Employee Assistance Program (EAP)
The
Radancy Give Back Day Program allows our employees to contribute to their communities by volunteering one day per quarter. This initiative promotes collaboration and enriches lives while supporting local organizations chosen by each office location.
Experience a range of 9 dynamic diversity programs, coordinated by ERGs and Marketing, including 48+ live sessions and 25 individual of Each One Teach One content. From wellness initiatives like Mental Health Moments and Mindfulness Club to educational events such as Pronouns Workshop and Dialogues Panels, our programs are rooted in education and intention, fostering a culture of inclusivity and growth.
As part of our
Onboarding Recognition Program, you can thank those who helped you settle in by sharing eGift cards. It's one of the ways we appreciate your contribution and value the relationships you build here.
Opportunities for professional development and career growth in a dynamic global company.

Salary Range:

USD $85, $90,000.00*- Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.

We actively work to create an inclusive environment where all of our employees can thrive._