Member Care Representative - Tempe, United States - Solidarity HealthShare

Description

About Us
Solidarity HealthShare seeks to restore rebuild and restore an authentic Catholic healthcare culture.

We honor the dignity of the human person created in God's image and are committed to promoting the Church's teachings and traditions with regard to love, responsibility, and protecting the sanctity of all human life.

Solidarity HealthShare is a community of Catholics and other like-minded individuals who come together in times of need to facilitate the sharing of one another's healthcare costs.

We are 100% pro-life and strive to be the Catholic solution to the healthcare problem. We are a Catholic non-profit organization that allows Americans to control, manage and direct their own health care choices.


Position Overview:

The Member Care Representative will provide assistance and guidance to Solidarity HealthShare members and providers by responding to inquiries and resolving issues or complaints.

This role is performed in a call center environment.


Duties and Responsibilities

• Uphold and Integrate Solidarity's Catholic and Christian identity and foster the teachings of the Church in all aspects of your job responsibilities.
• Comply with company guidelines particularly those related to the quality of service.
• Ability to receive and effectively process a high volume of inbound calls.
• Ability to understand Solidarity's mission and vision.
• Ability to provide product and service information to existing members as it pertains to our sharing guidelines.
• Ability to update members' accounts including address changes, payment options, and program level.
• Explain ACA exemption information to members.
• Provide information related to repricing, medical needs, medical need processing, and medical need status.
• Verify member eligibility and assist with prenotification intake.
• Maintain an accurate member account by documenting interactions with detail of inquiry, concern, and resolution.
• Identifies opportunities to update or improve Member Care Center policy/procedure and make recommendations to the appropriate staff.
• Performs other related duties as assigned.

Required Qualifications and Skills:

• Excellent verbal and written communication skills.
• Excellent active listening skills.
• Extensive knowledge of customer service principles.
• Organized with attention to detail.
• Ability to resolve member complaints and concerns while maintaining a professional and calm demeanor.
• Must be able to provide proof of eligibility to legally work in the United States.
• Proficient in Microsoft Office Suite or related software.
• Knowledge of Solidarity HealthShare, or ability to learn the area of customer service specialization.

Education and Experience:

• High school diploma or equivalent.
• At least three years of customer service experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20 pounds at times.

Working Environment:

• Professional office setting

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.


Pay:
$ $20.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Paid time off
• Parental leave

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• Inperson
• Office

Education:

• High school or equivalent (required)

Work Location:
In person