Employee in Customer Service - Preston, ID, United States - Orion Innovations

Orion Innovations

Verified Company

Preston, ID, United States

2 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

About us:
We are a dynamic e-commerce company specializing in home and living. Our goal is to provide our customers with an exceptional shopping experience through excellent service and high-quality products.

Your role:

As a customer service representative, you are the heart of our business and the first point of contact between our customers and us.

You play a crucial role in creating a positive customer experience and increasing customer satisfaction and loyalty.

Your responsibilities:

Handling customer inquiries via email and phone regarding orders, product details, and delivery information.
Resolving customer issues in an efficient and satisfactory manner.
Managing and updating customer data in the CRM system.
Collaborating with logistics and product management to address customer concerns.
Contributing to the improvement of customer service processes and policies.

What we are looking for:

Experience in customer service, preferably in the ecommerce industry.
Excellent communication skills in German and English. Additional languages are a plus.
Ability to empathize with customer needs and solve problems.
Good organizational skills and the ability to work in a fastpaced environment.
Basic knowledge of MS Office and experience with CRM systems.

What we offer:

A dynamic work environment in a growing company.
The opportunity to have a direct impact on customer satisfaction and company growth.
Training opportunities and career development.

How to apply:
We look forward to hearing from you

Send message to Khodr Mardinli

Job type:
Full-time, Part-time

Salary:
€12.41 -