- High School Diploma or GED equivalent.
- 2 years previous healthcare experience.
- Experience in a customer service role.
- Bachelors degree.
- Previous experience with an electronic medical record system.
- Knowledge of medical terminology.
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Northwestern Memorial Healthcare Chicago, United StatesCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunit ...
Patient Liaison MSK Outpatient Clinic - Chicago, United States - Northwestern Memorial Healthcare
Description
Job DescriptionThe
Patient Liaison
reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
Responsibilities:
_
Manages schedules to make best use of all resources including providers, rooms and equipment.
Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
Facilitates the resolution/prevention of billing errors and denials including obtaining pre-certifications or referrals as needed.
Registers patients and schedules or coordinates the scheduling of appointments.
Provides patient education information and/or materials as needed.
Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
May perform other duties as assigned.
Qualifications:
Qualifications
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Required:
_
High School Diploma or GED equivalent.
2 years previous healthcare experience.
Experience in a customer service role.
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Preferred:
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Bachelors degree.
Previous experience with an electronic medical record system.
Knowledge of medical terminology.
Additional Information
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
_
Required:
_
_
Preferred:
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Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.