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    Patient Service Representative - Santa Monica, United States - UCLA Health

    UCLA Health
    UCLA Health Santa Monica, United States

    4 weeks ago

    Default job background
    Description
    General Information
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    Work Location:
    Santa Monica, USA

    Onsite or Remote
    Fully On-Site
    Work Schedule
    Monday-Friday, 8am-5pm
    Posted Date
    02/27/2024

    Salary Range:
    $ Hourly

    Employment Type

    • Staff: Career
    Duration
    Indefinite
    Job #
    13968
    Primary Duties and Responsibilities
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    In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.


    Major duties include but are not limited to:

    acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.


    Salary range:
    $28.23/hr - $40.44/hr

    Job Qualifications
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    Required:

    • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
    • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds
    • Ability to creatively integrate competing demands into a productive working environment
    • Skill in verbal communications to clearly convey complex problems in both formal and informal situations
    • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

    Preferred:

    • Knowledge of specific specialty practice and workflows
    • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
    • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
    • Familiarity and knowledge of authorization process & managed care programs
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