Information Technology Specialist I - Sacramento County, CA, United States - Department of Consumer Affairs

Department of Consumer Affairs
Department of Consumer Affairs
Verified Company
Sacramento County, CA, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Under the general supervision of the Information Technology Supervisor II (Help Desk Supervisor), the incumbent is responsible for providing Help Desk support for the Medical Board of California's (MBC) staff and associated clients.

The incumbent provides technical support to the Board's licensees, applicants, and consumers using the Department of Consumer Affairs BreEZe system.


In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination.

Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

  • You will find additional information about the job in the
    Duty Statement.
Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details


Job Code #:


  • JC435010
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Position #(s):


XXX
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Working Title:


Help Desk Teams/IVR Administrator

Classification:


  • INFORMATION TECHNOLOGY SPECIALIST I
$6, $8,228.00 A
$6, $9,048.00 B
$7, $9,932.00 C

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# of Positions:


  • Multiple
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Work Location:


  • Sacramento County
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Telework:


  • Hybrid
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Job Type:


  • Permanent, Full Time
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Facility:


  • Medical Board of California
  • Department Information
  • This position is with the Medical Board of California and in the Information Systems Branch.
  • The Department of Consumer Affairs (DCA) has many exciting career opportunities available and is dedicated to hiring and retaining qualified employees. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and DCA solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive team work where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment and career development.
  • Special Requirements
  • The position(s) require(s) a Background Investigation be cleared prior to being hired.
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Criminal Offender Record Information (CORI): Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program matters at all times.

Application Instructions

Final Filing Date: 6/19/2024

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Who May Apply

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
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How To Apply
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Address for Mailing Application Packages
Department of Consumer Affairs

  • Attn: Recruitment Technician, JC 435010, DK
-1625 North Market Blvd., Suite N-321

  • Sacramento, CA 95834

Address for Drop-Off Application Packages
Department of Consumer Affairs

  • Recruitment Technician, JC 435010, DK
-1625 North Market Blvd., Suite N-321

  • Sacramento, CA 95834
  • Please note: The drop off location may be non operational on weekends and holidays.
-08:00 AM - 05:00 PM


Required Application Package Documents

  • Resume is optional. It may be included, but is not required.
  • Statement of Qualifications
  • 1. Please detail any Information Technologyrelated education you have received.
  • Please detail your Information Technology customer service experience.
  • Please detail any Software/Hardware Support experience you have.
  • Please detail and experience you have with PC Imaging Solutions, creating/maintaining documentation, training, IT procurement, and Interactive Voice Response (IVR) configuration/support.
  • Instructions for completing the SOQs: Write question and then provide answer. Use Arial 12 point font.
  • Applicat
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