WMS Admin Analyst - Brooklyn, United States - NYC Careers

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Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

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Description

WMS ADMIN ANALYST:

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WMS ADMIN ANALYST:

Agency: HRA/DEPT OF SOCIAL SERVICES

Posted on: 05/11/2024

Job type: Fulltime

Location

BROOKLYN

Title Classification: Exam may be required

Department

Mgmt Information System-NM

Salary range: $56, $64, If you are hired provisionally in this title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to selfsufficiency as quickly as possible.Information Technology Systems (ITS), ITS Service Desk is recruiting to fill one (1) Computer Associate Technical Support I to function as WMS Admin Analyst within Welfare Management System Administration, who will:
Utilize the APART system to provision and deprovision user accounts for WMS access based on approved requests.
Assign and remove WMS function codes for user accounts according to Family Independence Administration (FIA) requirements and worker roles.
Perform WMS password resets and account unlocks for authorized users.
Manage the addition and removal of authorized WMS liaisons who can submit APART requests on behalf of their agency/organization.
Change WMS location codes for FIA staff temporarily assigned to overtime (OT) efforts in order to clear backlogs and provide locationspecific system access.
Document solutions and update knowledge base articles for support reference.
Provide training and knowledge transfer on WMS functionality and support processes.

Minimum Qualifications1. A baccalaureate degree from an accredited college or university and two years of satisfactory full-time experience, in mainframe computer, mid-range computer, LAN or WAN computer environments and or local desktop support; or"

An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in "1" above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in "1" above; or

Preferred Skills

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.
Public Service Loan Forgiveness Res

idency RequirementNew York City residency is generally required within 90 days of appointment.

However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.- Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

An associate degree or 60 semester credits from an accredited college or university and three years of satisfactory, full-time experience as described in \"1\" above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience, as described in \"1\" above; or

Preferred Skills- \tStrong understanding of user provisioning, access management, and directory services.
- \tExcellent problem-solving and analytical skills.
- \tAbility to effectively prioritize and multi-task in a fast-paced environment.
- \tExcellent written and verbal communication skills.

55a ProgramThis position is also open to qualified persons with a disability who are eligible for the 55a Program.
Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55a Program.
Public Service Loan Forgiveness Res