Retail Service Desk Employee" - Crooks, United States - Horizon Ventures

Horizon Ventures

Verified Company

Crooks, United States

1 day ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

Your tasks

You are the first central point of contact for our EDEKA retailers in the Rhine-Ruhr region, both for technical inquiries regarding software applications and hardware questions, as well as for disruptions.

Recording of the disruption report in a ticket system
Recording, classification and prioritization of reported problems and disruptions
Analysis and resolution of error messages or, if necessary, forwarding of tickets to downstream support areas, e.g. 2nd level support, service providers, on-site support
Troubleshooting in direct contact with our store owners and store managers
Intensive exchange and communication with other support areas in the company
You will work in a shift system from Monday to Saturday between 06:00 - 22:30

Your profile

Successfully completed technical or commercial training
Enthusiasm for IT topics
Experience in telephone and technical customer support in the IT sector, preferably in retail, is an advantage for us
Knowledge in the software environment, e.g. cash register software, MS Office, as well as in the field of networks are advantageous
Strong service/customer orientation

Our offer