Employee in First Level Support - Horace, KS, United States - Sapphire Technologies

Sapphire Technologies
Sapphire Technologies
Verified Company
Horace, KS, United States

2 days ago

James Miller

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James Miller

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Freelance
Description

Horace, KS - That's Us A motivated, dedicated, and diverse team of over 75 interdisciplinary experts. For more than 25 years, we have been developing and implementing our software in the PIM and e-commerce sector.


As an employee in
First Level Support (m/f/d), you are an important part of our location in Kamp-Lintfort You are the first point of contact for our customers for technical issues and you can solve them independently with your know-how and charm.


Your tasks:


  • Classification of customer inquiries and independent categorization of the problem
  • Independent resolution of the problem or forwarding to "Second Level"
  • In case of forwarding: Creation of meaningful support tickets
  • Documentation of customer systems
  • Error analysis and troubleshooting
  • Close cooperation with customers and internal departments

Your profile:


  • A relevant, completed education or a completed degree (e.g. business informatics) with corresponding practical experience
  • Solid experience/knowledge in the Windows environment (servers & clients) as well as desirable in the ERP and webshop sector (SAP, Magento, TradePro, etc.)
  • Proficient in MS Office, SQL servers, and Windows clients/servers
  • Bonus points for knowledge in XML and scripting (PowerShell/SQL)
  • Soft skills: Friendly demeanor and communication; problemsolving mentality and technical understanding
  • Good knowledge of English

What we offer you:

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Room for creativity: Shaping
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