E T Consultant, Employee Listening and Engagement - Washington, United States - IFC Systems Corporation

IFC Systems Corporation
IFC Systems Corporation
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

E T Consultant, Employee Listening and Engagement

Job #:

- req27805
Organization:


  • World Bank
    Sector:
  • Human Resources
    Grade:
  • EC2
    Term Duration:
  • 1 year 0 months
    Recruitment Type:
  • Local Recruitment
    Location:
  • Washington, DC,United States
    Required Language(s):
  • English
    Preferred Language(s):

Closing Date:


  • 6/19/2024 (MM/DD/YYYY) at 11:59pm UTC
    Description

BACKGROUND AND UNIT SUMMARY


WBG Human Resources team is focused on delivering high value HR services to drive organizational performance and help make the WBG the employer of choice in development.


The Talent and Career Development Center of Expertise is responsible for providing integrated frameworks for performance management, conducting talent reviews, creating listening mechanisms to capture employee experience, mobilizing staff to required roles, enabling succession management to identify, develop and deploy leaders and providing career resources and advice to clarify roles and expectations at each level.


The work program requires in-depth expertise in the areas of employee listening and engagement, engagement surveys design and delivery, talent management, as well as strong client relationship management and teamwork.


DUTIES AND RESPONSIBILITIES:


Technology is an integral pillar of Future of HR, to streamline processes to unlock HR & client capacities, personalize engagements for better employee experiences, and enable data-driven talent management to achieve the WBG goals.

One of the ongoing initiatives is the introduction an AI/ML-enabled Continuous Listening Platform that will help the organization understand employee sentiments and needs and strengthen approach to continuous listening.


The selected ETC will assist in all areas of employee listening and engagement, engagement survey design and delivery, and platform, design, and configuration for the Continuous Listening Platform.

The ETC will report to the Manager, Talent and Career Development and work closely with the survey design and administration program team responsible for the design and delivery of the survey and platform.

Responsibilities will include, but are not limited to, the following:

Survey Design and Delivery

  • Contribute to the enhancement of the employee listening and engagement survey and all other listening mechanisms that meets the business needs and supports business priorities with high engagement of our workforce.
  • Contribute to the development of survey and assessment (such as multirater) approaches, including survey structure, content, schedule, and other parameters, with the vendor and internal WBG stakeholders; incorporate vendor recommendations and industry best practices.
  • Support the team in the technical design, improvements and ongoing preparation and delivery, analysis, and follow up on results of the multirater assessments.
  • Support the team in the implementation of impactful manager and employee enablement initiatives postsurvey to facilitate enterprisewide action management.
  • Contribute to the development and facilitation of training related to employee listening and engagement.

Implementation of Continuous Listening Platform

  • Support the team and collaborate with the selected vendor on developing and maintaining the implementation plan, ensure timely completion of implementation activities including, but not limited to platform deployment and user testing, configuration, OIS accreditation, migration of historical data, and other activities.
  • Collaborate with stakeholders to define configuration requirements and contribute to the definition of user roles and Continuous Listening Platform business rules.
  • Design and develop dashboards for reporting and additional analysis of quantitative and qualitative data.

Communications and Change Management

  • Lead focus groups, interviews, facilitate discovery sessions, review/present project findings, conduct working sessions as part of project engagements.
  • Develop presentations, reports and/or documents that support engagement and decisionmaking.
  • Participate in ad hoc tasks as needed to support the project and team.

Selection Criteria

  • Master's degree in Human Resources, Business Administration, Behavioral Sciences, Organizational Development/Behavior, or related field with a minimum of 5 years relevant experience.
  • Proven expertise in HR/talent management practices, especially employee engagement practices and approaches including measuring employee engagement via surveys and driving engagement via action management.
  • Knowledge and Experience utilizing various modern survey solutions including those leveraging AI/ML technology, designing, and delivering employee listening mechanisms (surveys, focus groups, 1~1 interviews, 360 assessments, etc.) to produce actionable insights and monitoring for action management.
  • Excellent change management experience and ability to build relationships, conduct focus groups
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