Client Engagement Specialist - Phoenix, United States - Human Services Campus, Inc.

Description

This position will provide direct service to individuals whom utilize Respiro by way of outreach and engagement to seek specifically to connect individuals experiencing homelessness with permanent housing, physical and mental health services, and other necessary resources to assist in ending their homelessness.

Respiro is intended to be a 24 hour space where those that are unhoused and unsheltered are able to have a place of respite as they engage in services necessary to end their homelessness.

• Customer Service; committed to treating all clients, visitors and staff with dignity and respect.
• Use critical thinking to collectively problem solve with clients to remove barriers to housing.
• Provide accurate and comprehensive information to clients.
• Effective communication skills, written and verbal, with variety of audiences and range of personality types.
• Assist the HSC Behavioral Health Specialist (BHS) to coordinate appropriate care for clients that may need a higher level of care.
• Monitor shower and restrooms utilization to ensure access to all clients.
• Participate in mandatory trainings and weekly meetings.
• Maintain organized work area.
• Enforce all Client Rights and Responsibilities and abide by HSC Policy and Procedures.
• Engage clients with a welcoming and positive attitude.
• Update resources regularly to ensure accurate information distribution.
• Assist clients that are assigned to navigators/case managers with document collecting and uploading into HMIS when those staff are offsite.
• Document client interactions in the Homeless Management Information System (HMIS) clearly and effectively.

Must have a high school diploma or equivalent; a minimum of one year relevant employment experience, knowledge of homeless resources and the ability to work with individuals with diverse needs.

Must be able to communicate clearly and professionally, work as a team player and at times, independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations.

Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity.

• Written and verbal communication skills (Spanish a plus).
• Demonstrated ability to communicate effectively and professionally with staff, clients, and other external contacts.
• Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment.
• Valid Drivers License/Clean 3 year MVR.
• Mobility sufficient to conduct regular duties within a normal office environment.
• Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.