Customer Advisor - La Conner, WA, United States - Aurora Solutions
Description
We are looking for a customer advisor (m/f/d) in full-time or part-time for our manned sales point in Bremen Hbf (also temporarily in Verden and Achim) starting immediately.
YOUR RESPONSIBILITIES WITH US:
- Your main focus will be advising customers on all tariff and servicerelated questions in person, over the phone, and in writing, as well as selling tickets.
- You will handle servicerelated customer inquiries in a serviceoriented manner, record them administratively, and manage them until they are resolved.
- Complaint management is also part of your responsibilities.
- You will independently and responsibly handle correspondence with customers.
- You will provide tariff and timetable information.
- You will manage lost and found items.
YOUR PROFILE:
- Completed commercial apprenticeship, preferably as a travel agent (m/f/d) or traffic service clerk (m/f/d), or several years of professional experience in a similar position and acquired knowledge in sales.
- Previous experience in conflict resolution.
- Structured and independent way of working.
- Proficiency in German and English, both written and spoken.
- Willingness to work in shift schedules (day shifts).
- Strong customer service orientation and flexibility with working hours.
- Proficiency in MS Office applications.
- Driver's license class B desirable.
BENEFITS:
- Corporate benefits.
- Company phone.
- Challenging and responsible tasks.
- Secure job.
- Fixed working hours.
- Collabor
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