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- Leverage ESS resources, where applicable from three states in order to address work volume.
- Works cross functionally to ensure SLAs are met (and eventually reduced), as well as prioritization of work to meet customer's real need dates.
- Works cross functionally to develop commonality of ESS processes between states.
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Director, Electric Service Support - Westwood, United States - Eversource
Description
Director, Electric Service Support05/23/2024
Locations:
Westwood, Massachusetts
Responsible for directing and managing all activities of the Electric Service Support (ESS).
This role ensures efficient and effective coordination of customer service issues between the Company and customers desiring new and upgraded electric service .
The role also requires Company representation with both internal and external regulatory groups.Essential Functions:
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
Education:
Requires a Bachelor's Degree in Business, Engineering, Marketing, related discipline or equivalent experience. Master's Degree preferred.
Experience:
Minimum of twelve (12) years business, technical and project management experience.
Licenses & Certifications:
None
Working Conditions:
Mental Aspects:
Worker Type:
Regular
Number of Openings:
1
EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal ContractorEmergency Response:
Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment.
This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
