Customer Advisor - Carthage, AR, United States - Infinity Systems

Infinity Systems

Verified Company

Carthage, AR, United States

3 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

Our client in Cologne is currently looking for immediate support in full-time or part-time for permanent employment.

Various projects are available

Home office is possible after a maximum of 6 months.

We look forward to receiving your application

Responsibilities:

Tasks of 2nd level support
Processing of customer inquiries via our ticket system after 1st level support or by phone
Ticket creation/processing, error search including analysis and documentation
You are responsible for adhering to response and processing times for support requests
Solutionoriented immediate advice, as well as forwarding of malfunctions to internal departments and technicians
Contacting customers for further analysis and remote configuration/problem solving
Continuous expansion of support documentation

Qualifications:

You are a communication talent and enjoy supporting our customers with their concerns
Perseverance and systematic approach to error search, even in tricky IT support cases
Willingness to familiarize yourself with new and challenging tasks
You think outside the box and your work is characterized by reliability and service orientation
Contact and communication skills are your driving force
You feel comfortable in a dynamic environment and work in a structured manner

Benefits:

Attractive working hours from 7:00 am to 9:30 pm in a 3shift system, home office possible after a minimum of 6 months
You start with us as a fullfledged employee from day 1 with a comprehensive training in the project
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