Multilingual Technical Advisors provide customer support for technical issues - Parcelas de Navarro, PR, United States - Diamond Dynamics

Diamond Dynamics
Diamond Dynamics
Verified Company
Parcelas de Navarro, PR, United States

3 days ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

Our client, located in Parcelas de Navarro, PR, is a leading manufacturer of laser printers and provider of enterprise software to a global market.

With decades of experience, the company has established a strong reputation in the imaging and output solutions industry.

Today, they are expanding into key growth markets and selling their products and services worldwide, all with the goal of helping their customers access relevant information when they need it.


Primary Responsibilities:

  • Respond promptly and efficiently to customers' technical issues and requests for consumable replacements, demonstrating empathy and professionalism to ensure a positive customer experience.
  • Provide telephone support for hardware and software, consistently meeting set targets.
  • Assist with quality exercises and consumable needs as required by the business.
  • Take ownership of and responsibility for all customer inquiries.
  • Escalate calls that cannot be resolved locally, as needed.
We currently have openings for candidates with the following language skills, in addition to fluency in German (C1+):

  • Czech
  • French
  • Italian
  • Swedish
  • Spanish

What we are looking for:

  • Excellent verbal and written communication skills
  • Strong focus on ensuring sustainable customer satisfaction
  • Ability to problemsolve with a customercentric approach
  • Skilled at identifying and responding appropriately to customer reactions
  • Attention to detail in data handling
  • Quick thinking and adaptable
  • Openminded and able to work with a diverse range of cultures
We look forward to meeting you
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