Help Desk Support Technician - Queens, United States - DO & CO

DO & CO
DO & CO
Verified Company
Queens, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We have an exciting opportunity for a Help Desk Support Technician to join our DO & CO Family within our Unit in New York.


In case you do know who we are:
We have a passion for hospitality culinary delights on every banquet floor and in the sky.

With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO&CO offers gourmet entertainment all over the world.

We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services.

We refine the classics, develop the unknown and grow constantly - sometimes beyond our own expectations.


Responsibilities:


  • Providing remote and facetoface support to our users.
  • Taking ownership of users' issues and identifying appropriate solutions to resolve incidents and service requests in a timely manner.
  • Providing users with regular communication on the progress of investigations and planned solutions.
  • After identifying the issue, you will take the required steps to resolve or escalate to the Manager when necessary.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
  • Create standard documentation on problem resolution, fixes and updating the technical knowledge base.
  • Always maintain a strong customer focus.
  • Monitor and manage the ticket queue and make sure that all tickets will be handled within agreed SLAs.
  • Work as escalation point for our local staff and direct them to resolution.

Qualifications:


  • BA Degree in Information Technology or Systems, or Computer Systems preferred.
  • Minimum of 2 years of experience in IT support, technical support, field support or help desk environment position.
  • Excellent administrative and interpersonal skills as well as strong organizational skills and initiative
  • Able to prioritize workload and deal with every situation with great attention to detail.
  • Selfmotivated, customer service focused, and able to work independently.
  • You are a clear and engaging communicator, strong written and verbal English, and will use a variety of methods to keep the team well informed.
  • Able to provide support for smartphones, iPads, iPhones.
  • Working experience of Microsoft Office 365 with Exchange, Teams, SharePoint, and Intune.
  • Troubleshooting experience of CRM/ERP/WMS systems.
  • Experience of VOIP PBX and 3CX.
  • Understanding of structured cabling or Wi-Fi connectivity e.g., firewalls, routers, switches, Wireless Access Points.
  • Full understanding of network and server architecture and roles.
  • Good understanding of DNS and DHCP.
  • Highly experience in Microsoft Active Directory, User account and security group management.

What we offer:


  • Estimated pay range: $65,000 $75,000/Annually.
  • Full time employees are eligible for 401K and healthcare benefits; Medical, Dental & Vision.
  • Free Breakfast, Lunch, and Dinner daily.
  • A business where you can have a real impact, we're not afraid of new ideas
  • Genuine career development opportunities, both nationally and internationally
  • The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market.

Diversity & Inclusion:


We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams - no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you.

That's what makes our team so special.
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