Account Manager for customer support in the IT sector - Freeland, United States - Aurora Innovations

Aurora Innovations
Aurora Innovations
Verified Company
Freeland, United States

2 weeks ago

Dexter Hayes

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Dexter Hayes

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Description

What can you expect?

  • You are the direct contact person for our customers
  • You provide assistance and find solutions for technical questions or difficulties for our customers, both in chat and on the phone
  • You support our customers with our web-based systems via email, phone, and chat
  • You conduct webinars and on-site trainings for our customers
  • You are responsible for conflict resolution in case of problems

What should you bring?

  • You have completed vocational training or a degree, ideally with a focus on hospitality and/or tourism, and have experience in customer service
  • You have a high affinity for IT and technical connections and are proficient in using common MS Office products
  • You are skilled and friendly in customer communication and work goal- and result-oriented
  • You have a quick grasp, can adapt to different conversation partners and their concerns, and can explain complex matters simply and concisely
  • You have the ability to work well in a team, but also the willingness to work independently
  • You are flexible and resilient, and can remain calm and find solutions even in difficult conversation situations

What do we offer?

  • A responsible position in an inspiring, modern work environment with flexible structures and flat hierarchies
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