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Kenosha

    Customer Service Team Lead - Kenosha, United States - Uline, Inc.

    Uline, Inc.
    Uline, Inc. Kenosha, United States

    3 days ago

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    Description
    Customer Service Team Lead

    Pay from $28 to $35 per hour - That's up to $69,000 - $84,000 per year with bonuses

    Kenosha Branch

    12355 Uline Way, Kenosha, WI 53144


    Leading the way with legendary customer service - at Uline As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

    Better together This position is on-site, and we are looking for people who share our passion.

    Position Responsibilities


    • Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
    • Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
    • Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
    • Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
    • Handle escalated customer issues and provide weekly support for customer interactions.
    Minimum Requirements


    • High School diploma or equivalent required. Bachelor's degree preferred.
    • 3+ years of customer service experience.
    • 2+ years of experience in a leadership / supervisory role preferred.
    • Effective communication skills.
    Benefits


    • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
    • 401(k) with 6% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing.
    Employee Perks


    • Best-in-class, clean, modern facilities.
    • First-class fitness center.
    • Beautifully maintained walking trails.
    About Uline

    Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

    Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

    EEO/AA Employer/Vet/Disabled

    #LI-AP3

    #LI-IL001

    (#IN-KNMANC)

    Our employees make the difference and we are committed to offering exceptional benefits and perks Explore to learn more
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