Desktop Support Technician - Los Angeles, United States - SUMERU INC
Description
Assets management:
- Configuration of store's handheld devices: PDAs, iPods, iPads, etc.
- Reception and evaluation of inbound packages.
- Maintain inventory status updated (CMDB).
- Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
- Provide technical support to our stores (this may be in person, over the phone or MS Teams)
- Walk store staff through steps to help them resolve technical problems.
- Responding in a timely manner to incidents and requests. Mainly for handheld devices.
- Prioritize and manage many open cases at one time.
Job Type:
Contract
Pay:
$ $26.00 per hour
Schedule:
- Day shift
Work Location:
In person
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