Door Attendant - National Harbor, United States - Marriott International, Inc

Marriott International, Inc

Verified Company

National Harbor, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Number

Job Category Rooms & Guest Services Operations

Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Gaylord Entertainment

JOB DESCRIPTION

Job Title:

Attendant Door
Department:
Front Office
Company:
Gaylord Hotels
Reports To:
Asst Mgr Front Services
Supervises:
N/A
Job Description Date:
1/18/07
Job Purpose:Two to three sentences describing the overall purpose of the job Provide guests with baggage handling and information services at hotel entrance. Responsible for the smooth flow of traffic through Hotel entrance and the security of all guests' belongings.

Responsibilities:

Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job's time.

Please include supervisory responsibilities.- - Greet guests at the hotel entrance and assist with the loading and unloading of luggage.- - Control vehicle traffic through hotel entrance area including the moving and positioning of vehicles- - Promote valet parking services to every guest vehicle that arrives.- - Ensure the security of all vehicles in hotel valet parking lot.- - Ensure the security of guest luggage and belongings while in the hotel entrance area.- - Maintain cleanliness in the hotel entrance area (sweeping, ash urns, etc Accompany guests to the airport to assist with the loading and unloading of luggage as directed.- - Maintain current knowledge of local area, attractions and events.- - Perform other duties as assigned.

Job Qualifications:

Describe the minimum qualifications needed to complete the job responsibilities.- Education- High School diploma or equivalent required.- Experience- Minimum six months customer service experience preferred.

Good communications skills required. Must be fluent in verbal and written English. Ability to drive standard transmission required.- Licenses/Certifications- Valid Driver's License and a satisfactory driving record required.

Management Activities:

Check all that apply- Interview, select and train STARS- Set and adjust their rates of pay and hours of work- Direct the work of STARS- Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status- Handle STAR complaints- Discipline STARS- Plan the work- Determine the techniques to be used- Apportion the work among the STARS- Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold- Control the flow and distribution of materials or merchandise and supplies- Provide for the safety and security of the employees or the property- Plan and control the budget- Monitor or implement legal compliance measures- Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each, are equivalent to 2 full-time STARS).- Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing, advancement, promotion or any other change of status of other employees are given particular weight.

Discretion & Independent Judgment:

Answer all questions and provide multiple specific examples.
Question

Answer (
If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?
No
Does this position have authority to commit the employer in matters that have significant financial impact?
No
Does this position have authority to waive or deviate from established policies and procedures without prior approval?
No
Does this position have authority to negotiate and bind the company on significant matters?
No
Is this position involved in planning long or shortterm business objectives?
No
Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?
No
Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?
No

Physical Requirements:Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bimanual dexterity and fine motor skills.
Additional physical and visual requirements (check all that apply) x
Identify and distinguish colors x
Stand fo