Agent Experience Coordinator - New York, United States - Keller Williams New York Tri-State Region
3 weeks ago
Description
Who we are
- Frequently recognized as the most innovative and agentfriendly brokerage in the nation, Keller Williams Realty is the place for the industry's best real estate agents. We are the brokerage of choice for top producing agents, and is experiencing incredible growth. With industryleading real estate training, technology, generous commission splits, and an experienced leadership team, Keller Williams is the ideal place for agents looking to rapidly build and grow their real estate careers._
Who we are looking for
The Agent Experience Coordinator understands that for the Market Center to run effectively and efficiently, the leadership team must tend to its associates' needs in such a way that they are receiving exceptional service and support.
What you will do
- Manage the onboarding experience for new associates and conduct their day check in's
- Manage the offboarding process as agents leave the brokerage
- Produce the monthly training calendar
- Assist in planning the monthly Sales Meeting
- Facilitate orientation classes for new agents 23x a month
- Be the point person for agent inquiries and direct them where to go
- Learn and master KW technology and teach it to the agents
- Spearhead retention efforts and growth of culture of current associates
- Manage the execution of events and trainings & assist with finding sponsorships
- Build and maintain the Market Center's Vendor Program
- Assist leadership team with Market Center operations and various administrative functions
Required Knowledge, Skills and Abilities
- Tech Savvy skilled with computers, printers, phone systems, Microsoft Office, Google Suite
- Positive attitude and energetic demeanor
- Commitment to relationship building, followup, and top level customer service
- Ability to handle multiple tasks
- Capacity to work in a fastpaced and unpredictable environment
- Professional appearance and dress
- Effective and efficient verbal and communication skills
- Customer service skills and interpersonal etiquette
- Computer, office equipment and phone skills
- Willingness to learn new tasks and accept additional responsibilities as requested
Required Education and Experience
- Bachelor's Degree required
- 12 years customer service or administrative assistant experience
- Knowledge of real estate practices a plus
Pay:
$60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Experience:
Real Estate: 1 year (preferred)
- Customer service: 1 year (preferred)
Ability to Relocate:
- New York, NY: Relocate before starting work (required)
Work Location:
In person
Pay:
$60,000.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
- Office
Work Location:
In person
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