- Responsibilities of the standard field service activities include equipment installations, maintenance, repairs, and upgrades for Nissin's ion implanters.
- You may work as a part of a team or be assigned to a site as Nissin's sole representative.
- Your prime goal is customer satisfaction. You must provide excellent customer service, listen carefully to customer concerns, and address issues until the customer is satisfied. You should work with the customer to ensure optimal performance of the ion implanter(s) at all times. You should provide customer phone and e-mail support as necessary.
- Travel (at least 50%) is required for training and to work remotely at customer sites in the U.S. and Europe. There are possibilities of nighttime shifts, emergency calls and overtime. You must be flexible to work holidays if requested by NIUSA.
- The customer will produce their product(s) in a clean room. You will often be required to enter the clean room and follow all customer cleanroom protocols.
- You should be prepared to work a 12-hour shift if required. The shift will include long periods of standing and will be subjected to the customers' fab environment.
- At times, a heavy item may need to be replaced. You will sometimes be required to lift items up to 50 pounds or the specific weight limits specified by the supplier of the part.
- You are expected to follow all Nissin and site safety rules not limited to lock-out tagout, two-man worker rule and proper gas handling. If there is a safety-related question, you should stop work until the concern is registered to the manager. At that point the manager will either work with the customer to rectify the issue or direct work to continue (with or without conditions).
- You will be required to prepare reports about your tasks. You should also be prepared to assist with shipping and receiving while at a customer site or in the NIUSA office.
- You will be required to make technical documents to reduce the risk of trouble and enhance the productivity of the ion implanter(s).
- At least two years of Ion Implant or other semiconductor process tool experience.
- Experience with Ion Implant skills and semiconductor FSE.
- Must have fluent communication skills in English.
- Excellent oral and written communication skills in English.
- Ability to speak/read/write German is a big plus.
- Ability to maintain confidentiality and handle sensitive information.
- Ability to work on a PC environment.
- Ability to travel to Europe.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Good attention to detail with a high degree of accuracy.
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Field Service Engineer - Raleigh, United States - Nissin Ion Equipment USA, Inc.
Description
Position at Nissin Ion Equipment USA, Inc.
We are looking for a Field Service Engineer who will be remotely in one of these locations: Raleigh/Durham; NC; Colorado Springs, CO; or Marcy, NY. This person will be responsible for the standard field service activities, including equipment installations, maintenance, repairs, and upgrades for Nissin's ion implanters. This person will be reporting to the Director of Field Service Engineering.
Job Duties and Responsibilities
About Nissin Ion Equipment USA, Inc.
Nissin Ion Equipment USA, Inc. (NIUSA) is a multi-national company supplying and supporting state-of-the ion implanters and flat panel display equipment. Nissin Ion has multiple subsidiaries supporting their equipment which is supplied to the world's leading foundry, logic, memory and flat panel display companies.
NIUSA has two locations in the United States. The sales and service office is located in Austin, Texas while the R&D and applications office is located in Billerica, Massachusetts.
Please visit for more info:
NIUSA is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.
About Sumitomo Electric Group
Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people's daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visit You can watch videos from our past interns and corporate profile from our YouTube Channel ). Follow us on LinkedIn ).
