- Greet guests warmly and assist with their needs and inquiries
- Have a good understanding of the hotel's services and local attractions
- Handle incoming phone calls in a friendly and efficient manner
- Manage reservations, check-in/check-out procedures, billing, and cash handling
- Collaborate effectively with colleagues from different departments
- Support other departments such as housekeeping, engineering, and food & beverage
- Adhere to hotel procedures for guest and employee safety
- Maintain cleanliness at the front desk, manage supplies, and assist with market operations
- Provide assistance with guest transportation needs
- Demonstrate a servant attitude towards guests and colleagues
- Excellent verbal and written communication skills
- Experience with FOSSE is a plus
- Show willingness to assist others and adapt to new challenges
- Openness to learning and expanding skills in various hotel operations
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Guest Service Provider - Ocean City, United States - Marriott International Inc
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Description
Join Our Team at Palmer Gosnell Hospitality, LLC!
We are currently looking for a dedicated individual to join us as a Front Desk Guest Service Provider at our hotel.
Job Summary:
As a front desk guest service provider, your main role is to interact with guests, exceed their expectations, and turn them into loyal customers.
Essential Functions:
Skills and Abilities:
Palmer Gosnell Hospitality, LLC is an equal opportunity employer that values diversity in the workplace.