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    Service Customer Service Representative - Houston, United States - Team Gillman

    Team Gillman
    Team Gillman Houston, United States

    3 weeks ago

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    Description

    Job Description

    Representatives for our Service Business Development Center

    If you thrive on competition and always aim for success, then seize this fantastic opportunity that awaits you. We have openings in our office center situated in the Spring area. No late nights, no early mornings, and you get to choose which Saturdays to work twice a month. We are seeking self-motivated individuals who can work independently in an adult environment. The ideal candidates should be results-oriented and trustworthy.

    We are looking for enthusiastic individuals who can deliver high-quality outcomes and make the most of our investments. Our new office is designed to offer customers the best experience possible. You will have the support of our service staff/BDC, top-notch marketing, and cutting-edge technology.

    This Business Development Center is recruiting experienced BDC Professionals. Applicants must have experience in customer service, phones, and computers. A competitive pay plan and signing bonus are offered to the right candidates as we aim to build a strong team for our state-of-the-art facility.

    The BDC's responsibilities include using our Service AI platform at all locations, managing our Retention platform, building customer relationships, and scheduling appointments for the Retention and Service Departments.

    The BDC Representative collaborates daily with the Platform Director for the Dealership Group and Senior Associates. This position is ideal for individuals who are efficient with their time, organized, and seeking a fulfilling career with ample growth opportunities.

    Responsibilities

    • Handle inbound service inquiries via phone, texts, and leads. Return calls promptly.
    • Assess clients' needs and schedule appointments.
    • Initiate outbound calls to potential customers, including texts and emails.
    • Confirm appointments with clients before the scheduled date.
    • Follow up after visits to ensure customer satisfaction, if needed.
    • Conduct needs assessments with customers regarding the desired vehicle specifications.
    • Manage a considerable volume of high-quality Service Retention leads, including internet leads.
    • Arrange, confirm, and follow up on appointments as necessary.
    • Requirements include a high school diploma or equivalent.
    • Effective communication skills, both written and verbal.
    • Proven background in customer service, sales, or telemarketing.
    • Proficiency in social media platforms such as Facebook, Twitter, Instagram, and Snapchat.
    • Skilled in text messaging.
    • Strong at building relationships with potential clients.
    • Computer literate with excellent organizational and follow-up capabilities.
    • Ability to comprehend and execute instructions effectively.
    • Strong problem-solving skills.
    • Education and/or experience requirements.

    High School Diploma or GED; one to two years of relevant experience and/or training; or equivalent combination of education and experience.

    Bilingual- Vietnamese, Spanish, Arabic preferred but not mandatory.

    Prior sales or service training with a proven track record is a strong asset.

    Candidates should ideally have experience in automotive or trucking.

    Benefits

    Alongside continuous personal development opportunities, our employees enjoy several benefits, including:

    Comprehensive health benefits (medical, dental, vision, life insurance).

    401k retirement savings plan with company match.

    Employee discounts.

    Drug-Free Workplace.

    Equal Opportunity Employer.

    About Our Dealership (Team Gillman)

    Established in 1938 and boasting over 70 years of success, Team Gillman is a family-owned and operated group of car dealerships. The business was founded by Frank Gillman with the first dealership opening on Milam Street in downtown Houston. Frank's son, Ramsay Gillman, continued and expanded the business with a strong focus on customer service.

    Currently owned and run by Ramsay's son Chris Gillman, Team Gillman has dealerships in Houston, Rosenberg, and Clear Lake representing Acura, Honda, Subaru, and Mazda. Despite its success, the organization remains committed to its core principle. Every member of the Team Gillman family understands that customer service is paramount for continued growth and future success.

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