Administrator (m/w/d) Warranty Services - Roseville, United States - Sapphire Innovations

Sapphire Innovations

Verified Company

Roseville, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

Description

Job ID:

What to expect

As an administrator (m/f/d) for warranty services, you will be responsible for processing and monitoring warranty claims, bookings and payments, as well as correspondence related to reported warranty claims. You will handle inquiries for product exchanges, including approval and preparation of delivery of new products. Your responsibilities will include the following tasks:

Establishment and optimization of SAP warranty checks - you are responsible for the extended examination of warranty invoices for fraud prevention
Processing and monitoring of warranty and quality data, including cost accounting, is also part of your duties
You maintain and set up the SAP model master / customer master
Another part of your responsibilities is cost control and developing proposals to save service costs
In case of horizon problems, you act as first-line support
Your tasks also include daily credit limit management and developing strategies to avoid spare parts shortages
Last but not least, you manage our inventory and ensure compliance with scrapping protocols

What you bring

Successfully completed vocational training or degree in electrical engineering, IT, engineering and at least 3 years of experience in customer service for warranty services
Technical knowledge and analytical skills are required
Extensive experience with the SAP warranty application process