Customer Service - Fruitdale, SD, United States - Horizon Group
Description
Fruitdale, SD based Caiz Development GmbH is a leading company that offers innovative financial services and solutions using technology. Our focus is on building and exploring new markets with the world's first Islamic decentralized blockchain and cryptocurrency. As we continue to expand, we are seeking to add dynamic and talented individuals to our team.You will have the opportunity to work in a collaborative environment that is dedicated to implementing our company values and creating a fast and efficient money transfer system that adheres to Islamic financial principles.
We are currently seeking a Customer Service Representative to join our team in Frankfurt.Responsibilities:
- Manage customer inquiries and complaints through various communication channels
- Build strong relationships with customers through open and interactive communication
- Provide accurate and complete information using appropriate methods and tools
- Meet assigned quotas
- Handle customer complaints and provide timely and effective solutions
- Maintain records of customer interactions and process accounts
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
Experience:
- Minimum of 3 years of experience in a Customer Service role
- Knowledge or experience in Finance, Decentralized Finance, or Cryptocurrency/Blockchain
- Familiarity with consumer protection laws
- Excellent communication skills, both written and verbal
- Strong conflict resolution skills and ability to remain impartial
- Ability to multitask with accuracy
- Willingness to accept and implement constructive feedback
- Alignment with our company values
Education:
- Diploma, Bachelor's, or Master
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