Operations KML Intern - Baltimore, United States - Catholic Relief Services

Description

Job Description

***NOTE: This is a US based remote position; The position can be based anywhere in the United States. US work authorization required at the time of application.***

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS' relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Background:

The OverOps Knowledge Management and Learning Department structures and drives a systematic approach to generating, collecting, and curating knowledge so that staff in Overseas Operations can easily access it and use it to improve their knowledge, skills, systems, and processes, in order to enable CRS to be more agile and efficient in the way that it operates. This internship seeks a current undergraduate or graduate student seeking to obtain work experience that aligns with his/her studies in international development, non-profit management, program management and operations, knowledge management and learning, change management, or other related sector, and/or to fulfill requirements for an academic course or degree.

Primary Function:

The OverOps KML Intern will support the Senior Advisor for Change Enablement and Training in assessing KML-related needs of OverOps staff, identifying gaps, and designing or planning efforts to address those gaps, with a focus on virtual communication and tools. Work will involve communicating and collaborating with staff across departments at CRS, under guidance from the Senior Advisor for Change Enablement and Training. Key areas for learning include event planning, survey design, and document management.

Job Responsibility:

•Assist with event planning and set-up for virtual, all agency or cross-departmental events and campaigns hosted by the OverOps KML Department.

•Research and analyze the use of After Action Reviews (a process used at CRS to document key learning from a specific initiative/effort), and make recommendations to improve process and storage to promote accessibility and learning.

•Assist in the development of surveys to assess learning and training needs of OverOps staff around the world.

•Review existing department documentation and identify gaps or areas requiring update, translation, etc.

Key Working Relationships:

Internal: OverOps Knowledge Management and Learning Department, other key representatives from other departments throughout Overseas Operations, both at headquarters and in the regions.

External: None

Qualifications

Basic Qualifications

• Must be currently enrolled in an undergraduate or graduate program.
• Demonstrated comfort with using information technology, especially Microsoft Office Suite. Experience with video creation and editing a plus.
• Relevant experience in KML and change management best practices a plus.
• Excellent oral and written communication and analytical skills.
• Fluency in English required; working ability in French, Spanish, and/or Arabic a plus
• Detail-oriented, flexible, and enjoys collaborating with others.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability - Consistently takes responsibility for one's own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.

CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

EOE/M/F/D/V - CRS is an Equal Opportunity Employer. (For all US and International positions)