Diagnostics Technical Support - Fair Haven, NJ, United States - Cascade Enterprises

Cascade Enterprises

Verified Company

Fair Haven, NJ, United States

3 days ago

Posted by:

James Miller

beBee Recruiter

Freelance

POSITION RESPONSIBILITIES

Major Duties and Responsibilities - including but not limited to:

Respond to technical support requests from veterinary clinics, laboratory research facilities, and veterinary academic settings in a prompt and accurate manner.
Initiate product returns for replacement, investigation, or repair and maintain accurate documentation in the call management system.
Place orders for troubleshooting purposes, replacement of defective products, or customer accommodations.
Provide guidance, instruction, and training on assigned product line to improve productivity and performance.
Monitor trends for assigned product line and make recommendations for improvement.
Collaborate with various departments such as Product Management, Repair, Engineering, Product Support Group, Quality, VMRD, Field Sales, Field Tech Services, Customer Service, and VMIPS to support customer needs.
Handle escalations and escalate issues as needed.
Stay informed about all aspects of assigned product line and communicate relevant information, updates, challenges, and concerns.
Provide support during all stages of product launches.
Participate in special projects and assignments as required.
Work with Technical Support management to improve procedures and processes.

Additional Skills

Language Ability: Ability to read and write in English and German. Knowledge of other languages such as Spanish, Italian, Portuguese, French, Polish, or Greek is a plus.
Active Listening: Ability to listen attentively and understand the points being made.
Math Ability: Basic math skills required.
Computer and

Equipment Skills:
Proficiency in Microsoft Excel, Word