Dispatcher (male/female/diverse) - Hawaiian Acres, United States - Quantum Innovations
Description
Dispatcher (m/f/d)
The County of Uelzen is looking to fill a full-time position in rotating shifts at the Fire and Rescue Control Center (FEL) at the earliest possible date.
Your main responsibilities:
- Handling of fire brigade operations as well as ambulance and rescue services:
- Answering emergency calls from the emergency number "112" and the number "19222" as well as receiving and processing automatic emergency calls from telematics networks, call centers or neighboring control centers
- Advising and instructing emergency callers, including gathering information
- Alerting emergency personnel and resources
- Dispatching emergency medical services, ambulance transports, and fire brigade operations
- Alerting other emergency organizations (THW, DRK, etc.)
- Monitoring radio and telecommunications traffic
- Long and short-term documentation of all relevant conversations and actions (computer-assisted)
- Keeping records of operations / maintaining an operations log to document special incidents
- Reporting to the incident management / control center management
- Providing or forwarding information and inquiries (e.g. for public warning messages; for inquiries about duty schedules)
- Updating / adjusting operational documents
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