Fleet Customer Service Representative - Normal, United States - Illinois State University

Illinois State University

Verified Company

Normal, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job no: 518682

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Work type: On Campus

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Location: Normal, Illinois

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Title: Fleet Customer Service Representative

Division Name:
Finance and Planning

Department:
Parking & Transportation

Job Summary:

To provide exceptional customer service to the campus community in all aspects of the fleet and bus reservation operations. In addition, supporting the parking and transportation customer service team by cross training in parking office operations.

Additional Information:

University Benefit Highlights:
Health, dental, vision, and life insurance
Retirement and supplemental retirement
Tuition waiver benefits are available to staff as well as their eligible dependents.
Paid holiday/administrative closures during Thanksgiving and Winter Breaks
Paid vacation and sick time
Salary Rate / Pay Rate:

$18.00 per hour

Required Qualifications:

1. High school diploma or equivalent.
2.

Any one or combination totaling three (3) years (36 months) from the following categories:

college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)

- responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

Preferred Qualifications:

Knowledge of Agile Fleet Commander, TMA Systems Fleet Management, or other Fleet Vehicle Reservation system.
Broad knowledge of office practices and procedures.
Knowledge of computers.
Ability to multitask and work under stressful conditions.
Ability to exercise independent judgment.
Ability to deal with the public and clients in a friendly, positive manner to achieve customer satisfaction.
Strong written and oral communication skills.
Strong customer service orientation.
Initiative and ability to solve problems and identify alternative solutions.
Ability to promote team building through effective and timely communication.
Valid State of Illinois driver's license.

Work Hours:

Monday - Friday; 8:00 a.m. - 4:30 p.m.

Functional Expectations:

Must be able to complete the following with or without a reasonable accommodation:

Effectively communicate on a daily basis.
Remain at a workstation for extended periods.
Ability to distinguish colors on a monitor.
Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date:

May/June 2024

Required Applicant Documents:

Resume

Optional Applicant Documents:

Transcripts - See Special Instructions to Applicants section for additional options
Certification of Retirement Annuity

Special Instructions for Applicants:

College transcripts (may be unofficial) may be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date.

In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax:
, Attn: Colette Homan

Address:
Illinois State University

Human Resources
Campus Box 1300
Normal, IL

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants
Colette Homan
Human Resources

Important Information for Applicants:

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at

Application Opened: 04/26/2024 02:30 PM CST

Application Closes: 05/12/2024 11:55 PM CST