IT Help Desk Manager - Washington, United States - NucoreVision, Inc

NucoreVision, Inc
NucoreVision, Inc
Verified Company
Washington, United States

5 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

PLEASE NOTE:


-There are No C2C opportunities for this role.
**- 7pm.

________________________________________________

The Information Technology Help Desk Manager:

  • Must have working experience with Microsoft Windows operating systems, Active Directory, Dynamics 365, Azure, M365 (Apple/Mac experience is a plus).
  • Proven knowledge of MS Office including word, outlook, excel and PowerPoint.
-
Proven experience in help desk management.

  • Good communication skills both written and verbal.
  • Maintain a proactive and responsive approach to addressing customer inquiries and concerns, ensuring high levels of satisfaction.
  • Assistance and inventory tasks.
  • Coordinate set up of New Hire accounts, as well as equipment for orientation.
  • Gather additional details, clarify, test, reproduce and document customer issues and create/update support tickets.
  • Ability to work within deadlines and effectively handle stress.
  • Ability to establish effective working relationships and interact successfully with others.

Pay:
$110, $119,400.00 per year


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Holiday pay
  • Hourly pay

Experience level:

  • 4 years

Schedule:

  • 8 hour shift

Experience:


  • Customer service: 3 years (preferred)

Ability to Commute:

  • Washington, DC required)

Ability to Relocate:

  • Washington, DC 20036: Relocate before starting work (preferred)

Work Location:
Hybrid remote in Washington, DC 20036
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