A Customer Support Manager is responsible for overseeing and managing the team that provides support and assistance to customers. This includes handling customer inquiries, resolving issues, and ensuring a positive customer experience - New Beaver, United States - Nexus Innovations

Nexus Innovations
Nexus Innovations
Verified Company
New Beaver, United States

21 hours ago

Meredith Sinclair

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Meredith Sinclair

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Description

Customer Support Manager (m/f/d) - Full-time/Part-time - hybrid

As a globally operating brand, our goal is to create the best brand for our community.

Since 2014, we have been developing sports and lifestyle products that connect people with a passion for motorcycling.

Our mission is clear: A satisfied customer is a returning customer. As a Customer Support Manager, it is in your hands to build long-term relationships with our customers and turn them into true brand fans.

Your responsibilities:

  • You are the "voice" of our brand and the first point of contact for customers via phone, email, and WhatsApp
  • You provide advice on all questions related to our products and handle returns and complaints
  • You analyze customer feedback and data to identify trends and continuously contribute to improving our services
  • Close collaboration with the logistics, marketing, and product design departments to continuously optimize the customer experience
  • You support the development and implementation of customer loyalty and satisfaction strategies (e.g. newsletter promotions)

Your qualifications:

  • Enjoy communicating with people
  • Excellent communication skills and empathy for our target group
  • Proficient in German and English (spoken and written)
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