Assistant Store Manager - Tempe, United States - Goodwill of Central & Northern Arizona
Description
2070 S Power Rd Mesa Arizona, 85206,Position Description:
Leads the daily operations of the sales floor at a Retail Store location to help fund the Goodwill mission of ending unemployment.
Key responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store team members.
Essential Duties and Responsibilities:
Financial - _Sustains growth through financial stewardship & fiscal responsibility._
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
- Monitors product levels (floor work, asis, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.
- Ensures payroll costs and operating costs are managed to budget.
- Ensures team members deliver excellent customer service to donors and customers.
- Works to deescalate customer situations while finding an appropriate solution.
- Ensures store locations are clean, wellkept, and reflect the Goodwill brand appropriately.
- Partners with community businesses and organizations to promote Goodwill mission.
- Serves as a Goodwill ambassador to the community.
- Leads the daytoday operations of the sales floor.
- Ensures that Retail Store Associates and Customer Service Manager are welltrained and fulfill their duties and responsibilities.
- Acts as a key holder for the store, closing shift manager, and backup to the Store Manager.
- Processes complex sales transactions, including customer returns.
- Ensures that team members are operating per company standards and procedures.
- Will need to travel to other GCNA locations in order to assist other stores and to attend personal training and development classes.
- Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
- Builds a highperforming team.
- Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of team members.
- Plays critical role in driving company culture change efforts and change management processes.
- Models Goodwill Core Values
- Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
- High School Diploma, GED, or equivalent work experience
- Oneyear work experience in Retail Management required
- Oneyear customer service experience required
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable for position
Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K (Immediate participation upon hire)
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings
Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years.
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