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Desktop Support - Plymouth, United States - TechMatrix Inc

TechMatrix Inc

Verified Company

Plymouth, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

DSS L2 -Window 11 Upgrade

Plymouth MA-Onsite role

Responsibilities:

Experience with the Windows 11 process of refreshing machines, and shipping out equipment.
Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
Be the liaison with Engineering teams collaborating for the resolution of complex desktop problems, communicating technical information, and implementing corrective and innovative solutions to frontline operations support teams.
Perform deskside hardware and software assessments to ensure compatibility with Windows 1
Participate in the migration process by deploying Windows 11 on user machines according to established procedures.
Transfer user profiles, data, and settings to the new environment.
Troubleshoot any technical issues encountered during or after the migration and escalate complex problems as needed.
Provide enduser training on the new features and functionalities of Windows 1
Document all support interactions and migration progress for future reference.
Maintain a positive and professional demeanor while working with users during the migration process.
Must be a selfstarter and have good organizational skills.
Good at troubleshooting skills and imaging
Experience with the Ivanti ticketing tool will be a plus.

Required Technical and Professional Expertise

6 + years experience in customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint. and technologies such as AD, DNS, Exchange, and Citrix.
2 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
Understanding of Windows 11 new features, feature updates, and industry best practice processes.
Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
Active technical certifications would be an asset.
ITIL-Foundation and Agile experience an asset.