Un représentant de la réussite client - Emerson, IA, United States - Crimson Technologies

Crimson Technologies
Crimson Technologies
Verified Company
Emerson, IA, United States

3 days ago

James Miller

Posted by:

James Miller

beBee Recruiter
Freelance
Description

About Us:
At Emerson, IA, we are dedicated to connecting millions of travelers around the world with the best hotel deals.

By comparing prices from multiple booking sites, we simplify the way people find their perfect getaway, making their travel experiences even more enjoyable.

Our global brand is located in the vibrant city of Düsseldorf, Germany, where innovation and creativity thrive.

Together with our international team of highly skilled and ambitious talents, we are shaping the future of travel to make it simpler and better.


The Role:

How You'll Make an Impact:

  • Use cold calling to acquire hoteliers (our customers) and raise awareness about our products or services.
  • Build and maintain beneficial relationships with our growing number of hotel clients.
  • Analyze and interpret customer data to identify areas for growth and improve the customer experience.
  • Conduct product demonstrations to educate customers on new features and services.
  • Create and optimize processes to improve client success and maximize profit potential.
  • Identify and address customer requests and complaints in a timely manner to mitigate the risk of churn.
  • Serve as a professional and approachable point of contact for our customers.
  • Win back and reonboard churned customers.

What We're Looking For:

  • 12 years of experience in a fastpaced environment, preferably in Customer Support and/or Sales roles, and ideally in the travel industry.
  • Excellent communication skills and the ability to build rapport with new and existing customers.
  • A customercentric mindset and
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