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West Chester

    Guest Services - West Chester, United States - Park Lane

    Park Lane
    Park Lane West Chester, United States

    3 weeks ago

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    Description

    Park Lane -

    Prestige Healthcare Administrative Services is hiring a Full Time and Part Time Guest Services team member.

    Flexible hours, including some evenings and weekends (adjusted based on need – EOW, pt, etc)

    JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

    The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

    ACCOUNTABILITIES:

    Conduct Ambassador Rounds daily to ensure rooms are ready for admission

    Meet with patients and families upon admission to assist with transition

    Understand role of staff members and their functions in order to properly address needs

    Complete various administrative projects as directed by supervisor.

    Possess appropriate computer skills needed to effectively accomplish required tasks.

    Support admissions and activities departments with tours, paperwork, and engagement

    Uniform is provided
    Position reports to Admissions Director

    We are offering the following benefits:

    Competitive rate

    Medical, Dental, Vision Benefits

    401K Match

    Tuition Reimbursement

    SOFI Wellness

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