Retail Assistant Manager - Marlborough, United States - Garden Remedies Inc

Garden Remedies Inc
Garden Remedies Inc
Verified Company
Marlborough, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

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Description

Assistant Manager
The Assistant Manager (ASM) oversees day-to-day operations of their dispensary location in the absence of the General Manager.

This includes but is not limited to managing all staff at this dispensary location, ensuring successful compliant operations and high-level customer service.

The Assistant Manager is responsible for creating the daily staffing schedule making sure the dispensary is properly staffed at every shift.

The Assistant Manager reports directly to the Dispensary General Manager.

The Assistant Manager is responsible for communicating any policy changes to the staff and implementing directives from the Dispensary General Manager in a timely manner.

The Assistant Manager is responsible for assisting operations of their dispensary location including but not limited to retail sales, inventory management, product intake, POS troubleshooting, education, onboarding of cannabis advocates.

This requires high level communication skills as this person must communicate with both upper level management and internal dispensary staff and may act as a spokesperson for the Dispensary or retail operations.


Finally, this position is responsible for dispensary employees' strict adherence to laws and regulations concerning medical and adult use cannabis put forth by the Massachusetts Cannabis Control Commission.

Along with ongoing development of your job description, immediate responsibilities for the role of Assistant Manager include:

Management of Dispensary Personnel

  • Assists in the creation of the staffing schedule for the dispensary location to ensure sufficient staffing for successful operations.
  • Works closely with the General Manager to manage scheduling and shift times for optimal operations of the dispensary.
  • The ASM is responsible for securing the dispensary. They will be "on call" and responsive to all alarm calls and will ensure the dispensary is always secure. The ASM will partner with our security team to ensure all the proper documentation is supplied to our Security Manager.
  • The ASM will possess exceptional timemanagement skills and flexibility to adjust to meeting continually changing business needs.
  • The ASM will possess excellent customer service skills; this position requires one on one patient interactions.
  • The ASM has a flexible schedule and is available to work any hours including weekends, nights and holidays.
  • Empowers store staff to deliver high quality customer experiences.
  • Assists the General Manager with scheduling regular meetings to checkin with dispensary personnel, receive feedback and communicate directives.
  • Conducts shift meetings for every shift to communicate any product changes and other directives for successful operations during that shift when the General Manager is not present to do so.
  • Follows the plans, identifies, communicates, and delegates responsibilities to the dispensary personnel to ensure a smooth flow of operations within the store as needed.
  • Makes sure all operations carried out in the dispensary are in compliance with the regulations set forth by the Massachusetts Cannabis Control Commission.
  • Reports daily sales.
  • Works closely with the GM to ensure successful implementation and follow through of compliant procedures regarding inventory, especially METRC and the POS system.
  • Oversees all purchasing and checkin of products in METRC, the POS system and physical inventory.
  • Changes product display and tags as needed to most accurately portray product availability to consumers.
  • Changes out inventory as needed, updates all menus online and in store and communicates to staff all changes
  • Oversees cash handling, provides change to drawers when needed and reconciles the cash drawers at close each night both physically and in the POS
  • Ensures compliant managing, selling, and packaging of inventory
  • Communicates product knowledge, changes, pricing and promotional sales to dispensary personnel at every shift meeting to ensure successful implementation and operations
  • Interfaces with potential vendors and collaborators representing the brand in an honest, respectful and appropriate fashion
  • Supports Cannabis Advisors and Keyholders and is available to communicate with any unsatisfied customer or customer who needs a bit more support
  • Works with the Training Coordinator to communicate product knowledge in a timely and effective manner to dispensary personnel
  • Receptive to feedback and directives from upper level management
  • Remains available for and receptive to feedback from staff, management and ownership teams
  • Manages with integrity and honesty
  • Solicits feedback to understand customer needs and the needs of the community
  • Continuous development and participation in further training and development

REQUIRED SKILLS

  • At least 21 years of age
  • Proven ability to effectively manage a team of 15 or more employees
  • Demonstrated passion to serving the medical and adultuse cannabis community
  • Pro
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