Customer Service Representative Monday-friday - Nacogdoches, United States - Etech
Description
Customer Service Representative
No Weekends Required OR Major holidays
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Medical, dental, vision & life insurance.
- Company match for 401K
What You'll Be Doing:
- Take inbound or make outbound calls to customers to discuss insurance loss draft claims
- Update customer information based on call interaction
- Provide quality service to clients through knowledge of products and services
- Handle all escalations with diplomacy, tact and respect.
- Track and monitor status of claims to assist in performing timesensitive account maintenance before and after account processing cycles
- Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
- Perform loan checks and review loan history
Pay:
From $12.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Onthejob training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- Call center
- Inperson
Education:
- High school or equivalent (preferred)
Work Location:
In person
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