An IT consultant is a professional who provides expert advice and guidance on information technology solutions and strategies to businesses and organizations. They help clients identify and implement the most effective and efficient technology solutions to meet their specific needs and goals - Hudson, United States - Eclipse Enterprises
Description
The Schwarz IT manages the entire digital infrastructure and all software solutions for the companies of the Schwarz Group. This includes the selection, provision, operation, and further development of IT infrastructures, IT platforms, and business applications. In order to support the departments in their business processes with optimal IT solutions, Schwarz IT gathers the requirements of the departments in consultation meetings and collaborates with them to develop professional and high-performance IT solutions.
Your tasks
- Ensuring service quality and compliance with contractually agreed service level agreements
- Contact person (m/f/d) for supported companies to ensure operational business/ daily operations
- Diagnosis and resolution of technical problems related to Navision and connected third-party systems
- Dispatching, tracking, and independently resolving incidents and requests via the ticket system (IT4you)
- Initiating and implementing optimization potential for business processes, applications, infrastructure, and monitoring
- Expansion of monitoring and automation of standard processes
- Identifying, evaluating, and implementing group-wide opportunities to increase ticket sales
- Providing training and support for users in handling Navision
Your profile
- Demonstrable professional experience in the field of Navision and ERP systems
- Sound knowledge of troubleshooting and system optimization
- Strong analytical and problem
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