A Service Desk Agent is a person who provides assistance and support to customers or clients through a service desk - Harding, United States - Atlas Dynamics

Atlas Dynamics

Verified Company

Harding, United States

3 weeks ago

Posted by:

Michael Johnson

beBee Recruiter

These are your responsibilities

Providing telephone support to our customers for various issues and questions related to our IT services
Qualifying incoming phone calls
Handling disruptions and service requests from our customers
Monitoring compliance with service levels by internal support teams and potentially external service providers (e.g. hardware field service)
Assisting with documentation and monitoring of systems and processes
Participating in IT support-related projects

Successfully completed education in the IT field or in a commercial area, or equivalent qualifications or several years of professional experience in IT support
Good knowledge of MS Office products (Excel, Word, Outlook, Teams)
Strong service mentality and high level of customer orientation
Very structured and independent way of working and quick comprehension
Team player with strong communication and organizational skills
Willingness to work in shift schedules